Customer Service
MetLife Bank Customer Service. We're here for you, whenever you need us.
If you ever have questions regarding MetLife Bank’s products and services, we’re here to help. There are a number of ways you can contact us.
Feel free to email us your questions/comments at any time. We’ll do our best to respond to you within 24 hours.
Phone
Automated telephone service is available 24/7. You can obtain your account balance and access transaction information; make transfers between MetLife Bank accounts; report lost or stolen ATM cards; or make ATM card PIN changes.
To speak directly with a Banking Advisor, please call Monday through Friday from 8 a.m. to 11 p.m. Eastern Time, or Saturday from 8 a.m. to 5 p.m. Eastern Time.
- For deposit account applications click here; information and service, call 1-866-BankMet (1-866-226-5638)
- For mortgage application and inquiries, call 1-800-369-2219
- For reverse mortgage applications and inquiries, call 1-800-607-0366
- For technical or website-related questions, call 1-877-WEB-MLB1 (1-877-932-6521)
To send a deposit:
MetLife Bank, N.A.
P.O. Box 5868
Hicksville, NY 11802
Note: Please be sure to include a completed deposit ticket slip. To request additional slips, you can simply sign in, go to “Services” and click on “Deposit Tickets.”
For general correspondence:
MetLife Bank, N.A.
P.O. Box 6892
Bridgewater, NJ 08807-9927
For expedited courier service:
MetLife Bank, N.A.
Central Operations
501 Route 22 West
Floor 1W
Bridgewater, NJ 08807
Important information: Please note that deposits should only be sent to the “Deposits” address. Because all deposits will be forwarded to the “Deposits” address listed on this page, mailing to the overnight or “general correspondence” addresses may cause a delay in processing.
Mortgage Account Inquiries:
MetLife Home Loans
4000 Horizon Way
Suite 100
Irving, TX 75063
To send a mortgage payment:
MetLife Home Loans c/o FTB
P.O. Box 809
Memphis TN, 38101-0809
